Legal

Refund Policy

Last Updated: November 2026

We want you to be confident trying SwimWrite. This policy explains how trials, cancellation, and refunds work. All payments are processed by Paddle as the merchant of record.

Free Trial

Eligible plans include a 7-day free trial. During the trial you have full access to SwimWrite and are not charged. If you cancel before the trial ends, no payment is taken. If you do not cancel, your subscription begins and your selected plan is charged at the end of the trial.

Cancelling Your Subscription

You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not automatically charge you again after a cancellation.

Refunds

Because subscriptions are billed in advance and can be cancelled before renewal, we generally do not refund partial billing periods. If you believe you were charged in error, or a charge was made after you cancelled, contact us through the Contact page within 14 days of the charge and we will review your request. Approved refunds are issued back to the original payment method via Paddle and may take several business days to appear.

Failed or Duplicate Charges

If a payment fails, Paddle may retry according to its dunning schedule and your subscription may move to a past-due state. Duplicate charges caused by a platform error will be refunded in full. Contact us with the transaction details and we will coordinate the refund with Paddle.

Currency

Charges are made in your local currency (ZAR for South Africa, USD elsewhere) as shown at checkout. Refunds are issued in the same currency and amount originally charged, subject to exchange-rate movements applied by your card issuer.

Statutory Rights

Nothing in this policy limits any statutory consumer rights you may have under your local laws, which may entitle you to a refund in circumstances beyond this policy.